Refund Policy

“No-Hassle” Refund & Exchange Policy.  Your Receipt Guarantees It!

All of us at PowayStore.com appreciate your business. Our goal is to make your shopping experience pleasant, complete and informative. Our Team Members are trained to make sure all of your questions are answered and that you are offered all the products needed to complete your home improvement projects.

When you have an item to return or exchange for a product purchased at PowayStore.com, then simply bring in your original receipt, along with the item.

Note that PowayStore.com also works with affiliate partners where purchases are made directly with the affiliate partner.  PowayStore.com is not responsible for any refunds or exchanges you require with a third party partner.  Please contact them directly.

If you have questions about our policy, please contact us at [email protected].

Refund & Exchange Guidelines

• An email receipt is required for all refunds and exchanges of products purchased at PowayStore.com.
• Refunds and exchanges will be tracked against the original purchase information.
• Custom-made items and special orders may not be eligible for a refund.
• Some products require special handling if defective, and are not eligible for an over-the-counter refund or exchange.
• PowayStore.com sells clothing products.  Clothing that is not defective is not eligible for refund or exchange if it has been used.
• We reserve the right to limit or refuse any returns or exchanges.

Refunds or Exchanges with an Original Receipt

• We will credit all refunds back to the original debit or credit card you used to make the original purchase.
• We will refund a gift card for gift card purchases.
• Large purchase amounts (greater than $500.00) may need to be refunded by our accounting team, by mail.

Revised November 11, 2019

This Policy is subject to revision and changes.